{"id":1990,"date":"2020-11-23T08:11:20","date_gmt":"2020-11-23T07:11:20","guid":{"rendered":"https:\/\/oon-it.com\/recruitment-service-delivery-manager\/"},"modified":"2021-02-05T12:11:39","modified_gmt":"2021-02-05T11:11:39","slug":"recruitment-service-delivery-manager","status":"publish","type":"post","link":"https:\/\/oon-it.com\/en\/recruitment-service-delivery-manager\/","title":{"rendered":"Oon-it is looking for a Service Delivery Manager"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”krack_article” z_index=””][vc_column][qode_elements_holder number_of_columns=”three_columns” custom_class=”krack_recrutement_info”][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no”][vc_column_text el_class=”krack_poste”]Permanent contract\/freelance<\/strong>[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no”][vc_column_text el_class=”krack_date”]November 2020<\/strong>[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no”][vc_column_text el_class=”krack_offre”]Provided<\/strong>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column el_class=”mt4 krack_list”][vc_column_text]<\/p>\n

Supply context<\/h2>\n

We work with several of our clients on Service Delivery Manager or Operational Delivery Manager assignments<\/strong>. We have several requests, both for (long-term) assignments and for recruitment. The environments are in innovative sectors, where the core business as well as our customers’ technologies are undergoing rapid transformation.<\/p>\n

We are looking for both permanent and freelance candidates. A pre-employment approach is possible.<\/strong><\/p>\n

Your mission as Service Delivery Manager<\/h2>\n

You are typically in charge of a customer and are his privileged interlocutor on a daily basis.<\/p>\n

You are responsible for steering the service provided to the customer: maintenance in operational condition and day-to-day project activity. You ensure the obligations of the contract, as well as the overall satisfaction of the Customer by relying on the delivery teams.<\/p>\n

Your activities during the mission<\/h2>\n
    \n
  • Management of maintaining clients in operational condition and coordination of ongoing projects (“large projects” are usually entrusted to project managers).<\/span><\/li>\n
  • Customer relationship management in a proactive approach. <\/span><\/li>\n
  • Management of service commitments: service quality, incidents, exchanges<\/span>, problems and their resolution<\/span>, project progress<\/span>.<\/li>\n
  • Management of priorities, monitoring of milestones, alerting and action plan as required.<\/span><\/li>\n
  • Coordination and leadership of Delivery teams and partners.<\/span><\/li>\n
  • Account cost monitoring and reporting.<\/span><\/li>\n
  • Management of the continuous improvement process. Carry out and steer the implementation of commissioning work and changes. <\/span><\/li>\n
  • Immediately report to the Client any problems (whether operational, human, skills, etc.) in order to deal with any potential problems upstream.<\/span><\/li>\n
  • Also: possibility of having to pilot HNO interventions<\/span><\/li>\n<\/ul>\n

    Your Profile<\/h2>\n

    Preferably, with a Bac + 3 education, you have 8 years of experience in a similar position in the industry.<\/p>\n

    You have:<\/strong><\/p>\n

      \n
    • Solid expertise in your field (Service Management – Application Management – Project Governance): you are familiar with ITIL best practices, project management, piloting SLAs and KPIs, etc.<\/span><\/li>\n
    • A great deal of autonomy and are nevertheless fond of teamwork<\/span><\/li>\n
    • A strong ability to communicate with the client and within a matrix organisation. Your curiosity and ability to listen to your customer’s needs is key. You are available and open.<\/span><\/li>\n
    • An acute sense of service and wish to join a team committed to ethical values.<\/span><\/li>\n
    • An ability to evolve within your function.<\/span><\/li>\n
    • A good ability to organise yourself, your resistance to stress and your ability to synthesise are all assets that will enable you to perform well in this position of responsibility.<\/span><\/li>\n
    • The practice of English and French is essential.<\/span><\/li>\n<\/ul>\n

      Desired certifications: PMP, ITIL V3.<\/strong><\/p>\n

      Travel is to be expected.<\/strong>[\/vc_column_text][\/vc_column][vc_column el_class=”krack_postuler mt4″][vc_column_text]<\/p>\n

      You can no longer apply for this offer<\/h3>\n

      [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

      We work with several of our clients on Service Delivery Manager or Operational Delivery Manager assignments.<\/p>\n","protected":false},"author":3,"featured_media":1991,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[22],"tags":[],"yoast_head":"\nRecruiting a.e Service Delivery Manager | Oon-IT<\/title>\n<meta name=\"description\" content=\"We work with several of our clients on Service Delivery Manager or Operational Delivery Manager assignments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oon-it.com\/en\/recruitment-service-delivery-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recruiting a.e Service Delivery Manager | Oon-IT\" \/>\n<meta property=\"og:description\" content=\"We 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